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Lone Star Western Store and Handmade Hats
Return and Exchange Policy


1.  Sales merchandise may be returned as exchange for other sale merchandise only.
2.  Lone Star Western must be contacted within 7 business days for the exchange.
3.  An RA will be issued for the return/exchange of the merchandise.
4.  Customer to pay both return and outgoing shipping charges.
5.  Merchandise must be returned in the same condition it was shipped or exchange is null and void.


In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise.

On return on non-defective merchandise for exchange, customer will pay both return and outgoing shipping charges, but no re-stocking fee will be charge. (For example, need to exchange for a different size or color).

On defective merchandise, the company will pay for the return shipping charges. Customer has choice of reimbursement or different merchandise.

On non-defective returned merchandise, a restocking fee of 10% of the value of the merchandise will be charged. Customer will pay the shipping charges for merchandise returned. Credit card will be charged for the 10% plus return shipping charges and customer receipt will be mailed or emailed.

Handmade Western Cowboy Hats, Western Store and Horse Tack and Equipment.


Lone Star Western Store
Lone Star Hatters
Western Wear & Tack
Custom Handmade Western Hats
Western Hat Renovation

Jim & Jeanine Proctor
11206 Longshore
Big Spring, Texas

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